Terms, Conditions and Policy - The Wellbeing Sherpa - Longevity Wellbeing Health and Lifestyle Coach

TERMS, CONDITIONS & POLICY

THE WELLBEING SHERPA also known as Mia Arrowsmith (but here on referred to as The Wellbeing Sherpa), (“THE WELLBEING SHERPA,” “we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [hacoaching.co.uk] (the “Site”) or engage with our services, including longevity coaching, wellbeing coaching ,health coaching lifestyle coaching, business coaching, leadership and entrepreneurship training, adventure programs, and other services (collectively, the “Services”).

As a UK-registered business, THE WELLBEING SHERPA operates globally, serving clients from various countries. This policy is designed to comply with applicable data protection laws, including the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR) for our clients based in the European Economic Area (EEA), as well as other international data protection laws that apply.

By using our website and Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you use our Site and Services:

Personal Identifiable Information (PII): Name, email address, phone number, address, payment details (if applicable), date of birth, gender, and any other information you provide to us voluntarily through forms or communication.
Health-Related Information: As part of our Coaching Services, we may collect data related to your physical, emotional, and spiritual health to provide tailored advice and support. This includes information about your fitness, medical history, lifestyle, goals, and preferences
Usage Information: We collect data about your use of our Site and Services, including IP address, browser type, device type, pages visited, time spent on our Site, and other similar technical data. This may be collected through cookies or other tracking technologies.
Payment Information: When making payments for services, we may collect payment card details (processed by third-party payment processors) for billing purposes.

2. How We Use Your Information

We use the information we collect in the following ways:

To Provide Services: To deliver our Coaching, Leadership and Entrepreneurship Training, and Adventure Programs.
To Communicate with You: To respond to inquiries, provide customer support, send updates, and share relevant content, such as newsletters or marketing information (with your consent, where applicable).
To Improve Our Services: To analyze how users interact with our Site, enhance user experience, and develop new products or services.
To Process Payments: To manage transactions and billing for services provided.
Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your personal data in the following situations:

Service Providers: We may share information with third-party service providers who perform functions on our behalf, such as payment processing, email delivery, website hosting, and customer support. These third parties are obligated to protect your data in accordance with applicable laws and agreements.
Business Transfers: If THE WELLBEING SHERPA is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before any such transfer occurs and before your personal information is subject to a different privacy policy.
Legal Compliance: We may disclose your personal information to comply with legal requirements, such as to respond to a subpoena, court order, or other legal process.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. These technologies help us analyze website traffic, personalize content, and improve functionality. You can adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may affect your experience on our Site

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security measures, such as encryption and secure servers, to protect your data during transmission and storage. However, no method of data transmission or storage can be completely secure, so we cannot guarantee the absolute security of your information.

6. International Data Transfers

As a global organization, your personal data may be transferred to and processed in countries outside the UK or the EEA. If we transfer your data internationally, we will take appropriate measures to ensure that your data is adequately protected in accordance with applicable data protection laws.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete information.
Deletion: You can request the deletion of your personal data, subject to certain exceptions
Restriction: You can request restrictions on the processing of your personal data.
Objection: You can object to the processing of your data for certain purposes, including direct marketing.
Data Portability: You can request a copy of your data in a structured, commonly used format to transfer it to another service provider.

If you wish to exercise any of these rights, please contact us using the details provided below.

8. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 18. In either case, we do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us, and we will take steps to remove such data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on this page, and the revised policy will be effective immediately upon posting.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

THE WELLBEING SHERPA